Collections Advisor / Credit Control

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    2 weeks ago
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This is an excellent opportunity to join a dynamic and expanding employer based in Bicester.

Key Tasks:

• Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
• Treats customers as individuals by listening and having quality conversations to establish the situation. Works with the customer to create a manageable and mutual solution to suit the customer and business
• Demonstrates emotional intelligence through self-control and resilience – able to handle difficult calls, through influencing, assertive negotiation and conflict resolution skills
• Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
• Accurately records and logs interaction with customers and updates account information
• Works with management to maintain best practices for effective communication with customers
• Maintains knowledge of updated company processes and policies
• Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.