Credit Controller

  • Salary:
  • Job type:
  • Posted:
    2 months ago
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My client, a well established organisation, is looking for a Credit Controller based in LE7.

Reporting to the Credit Control Team Leader and based in our Head Office in LE7, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from commercial customers, as directed by the Credit Control Team Leader.

• Responsibility for a portfolio of customer accounts focussing on collectable debt to meet cash targets
• Requirement to learn bulk, cylinders and metered credit control processes with secondment to cover absent staff in any team when required
• Seek every opportunity to transfer customers onto direct debit payments
• Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined approval guidelines)
• Requesting credit limit increases and customer refunds where appropriate, in line with the approval matrix
• Work from Debt Management Tool & campaign tasks, or tasks generated from the automated dunning process
• Completing Tasks in a timely manner in accordance with set deadlines
• Taking ownership of queries raised and liaise with other departments to resolve
• Weekly account reconciliations to minimize unallocated cash
• Placing accounts on stop and referring delinquent debts for legal collection where viable
• Basic complaints handling
• Occasional Saturday working in winter months on a rota basis

Your Performance will be measured by reference to targets set around the following:

• Timely and accurate completion of the above responsibilities
• Annual objectives which will include KPI’s:
o Aged debt and unallocated cash/credit reduction
o Bad Debt provision referrals
o Queries resolution
o Task clearances / management

This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.

Job Holder Requirements
Key Competencies
• Experience in pursuing overdue debt to meet agreed targets
• Strong time management and persuasive telephone skills
• Able to work well under pressure
• Numerate and able to work with formulae
• Able to manage complex account reconciliations and query resolution ability
• Proficient in MS Outlook, Word & Excel
• Strong negotiator and query resolution ability

Person Specification

• Proven credit control experience – min 1 year
• Team player and target driven
• Flexible with a willingness to take on additional tasks and responsibilities without complaint
• Ability to communicate effectively (verbal & written)
• 5 GCSE’s (A* to C) including Maths & English
• Proven credit control experience in a high incoming telephone call environment
• Well organised, self-motivated and ambitious

• Portfolio Management circa 1,000 customer accounts
• Knowledge of debt collection techniques to pre-litigation stage
• Knowledge of different insolvency types and requirements

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.