Customer Service Administrator

My client is looking to recruit a Customer Services Administrator to work within the In Life
Servicing Team.
The main purpose of your role is to assist the effective administration of all
direct debits and other banking transactions alongside servicing all customer and broker
requirements.

Key Responsibilities:
• Process Direct Debit instruction and payment files including reconciliations
• Creation and fulfilment of Customer Sales Ledger Statements
• Produce VAT statements and copy documents for individual customers as/when required
• Resolving any internal and external customer queries in a timely manner
• Answer the telephone and respond to emails according to Policies and procedures
• Ensure the effective processing of all banking transactions including reconciliation
• Active involvement with the End of Lease processes (EOL)
• Send out relevant letters including (not limited to) arrears, default, termination EOL letters
• Carry out searches using various reference agencies and update as required
• Open a line of communication with new customers in customer support calls
• Maintain working relationships with brokers
• Update the procedures manual as and when required
• Liaise with external agents and send relevant files to keep them updated
• Accurately Updating CRM systems

We are looking for an enthusiastic person who is highly numerate, with excellent communication
skills both written and verbal and has strong negotiating skills. You will be a confident individual who
is able to work in a fast-paced environment with accuracy and precision. A knowledge of
operational accounting processes in a Sales ledger environment together with strong excel skills is
desired for this role is office based and full training will be given.

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.