Business Analyst

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    2 months ago
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My client is a leading international business within the telecoms and technology industry.

Due to continued growth (Organic and Acquisition), they have now engaged FRS to assist with the appointment of a Business Analyst to join the impressive head office based in Solihull.

The Role:

– As a Business Analyst, you will work as part of a small team providing service providers with various operational reports relating to areas such as SLA’s and KPI’s.
– You will need to liaise with the service provider to fulfil their reporting requirements, supplying raw data, content and agreeing reporting frequencies.
– You will be required to ensure reporting is completed on time, and ensure reports are made available as and when required.

Key Tasks:

– Monitor data accuracy in reports and ensure any discrepancies or issues are managed.
– Create and maintain operational and other agreed reports, ensuring that reports are published on time.
– Create ad hoc reports as requested in the timeframes agreed.
– Manage report enhancement process from request to delivery.
– Read and research relevant materials and resources to stay current in programmes and product information.
– Creation, maintenance and enhancement of Operational performance CRM dashboards.
– Measure performance based on corrective actions, change of process or management needs.
– Provide regular feedback on operational performance.
– Use existing reports to provide trend analysis.


– Database development, maintenance, implementation and integration.
– Meticulous attention to detail.
– Ability to apply advanced analytical capabilities where problems are unusual, difficult, conflicting and require multidimensional consequence analysis.
– Ability to manage a wide range of cross-functional activities, while meeting time sensitive and variable deadlines.
– Strong analytical, planning, organisational, critical thinking and problem solving skills.
– Ability to self-motivate and work independently.

In return, a basic salary of up to £45,000 coupled with excellent benefits and career prospects await.

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.