Credit Collections

  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Job Reference:

Working from home 4 days per week and 1 from the office.

Main Duties:

• Management of complex or escalated queries in relation to damage XS claims, Consumer or COI Corporate Debt
• Supporting Damage XS, CS and post billing query teams
• Effectively negotiating liability in damage disputes
• Agreeing remedial actions and corrective actions with key stakeholders
• Assisting management of outsourced partners
• Resolving disputes and queries in a timely and professional manner
• Utilise a variety of software applications to ensure cases are dealt with accurately and in a timely manner
• Liaise with our rental stations, accident management companies and relevant internal business areas to gather evidence

Skills Required:

• In-depth knowledge of damage claims
• Strong Customer Service skills
• Advanced knowledge of systems, including Riskappli, Ataraxia and Greenway
• Ability to communicate effectively with all stakeholders
• Good analytical skills
• Attention to detail
• Self-Motivated

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.