Credit Controller

  • Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Job Reference:

Reporting to the Credit Control Team Leader and based in our Head Office in Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from domestic customers.

Key responsibilities of the role will include:

– Responsibility for a portfolio of accounts, and focusing on collectible debt to meet cash targets
– Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined guidelines)
– Requesting credit limit increases, where appropriate
– Taking ownership of queries raised and liaise with other departments to resolve
– Weekly account reconciliations to minimize unallocated cash
– Completing tasks in a timely manner, in accordance with set deadlines
– Placing accounts on stop and referring accounts for legal collection, where viable
– Covering for colleagues during periods of absence
– Occasional Saturday working may be required in winter months on a rota basis

What we require from you:

– Experience in dealing with domestic personal debt
– Excellent customer service, time management and telephone skills
– Experience of dealing with a high volume of customer accounts and associated call volume
– Numerate and able to work with formulae
– Strong negotiator and query resolution ability
– Proficient in MS Outlook, Word and Excel

Person Specification:

– Credit Controller Experience
– Ability to communicate effectively (verbal and written)
– 5 GCSE’s (A* to C) including Maths and English or equivalent
– Credit control experience in a high incoming telephone call environment
– Self-motivated
– Team player and target driven

Job Type: Full-time

Flexible Working Options Available

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.