Credit Controller

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    5 days ago
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My client based in Syston Leicester, is looking for a Credit Controller on a 6 Month FTC to commence with, and possibly increase thereafter.

Purpose of Position:

Reporting to the Credit Control Team Leader and based in our Head Office, the purpose of this role is to collect overdue debt in a professional and timely manner from both commercial and domestic customers.


• Responsibility for a portfolio of accounts and focussing on collectable debt to meet cash targets
• Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined guidelines)
• Requesting credit limit increases where appropriate
• Taking ownership of queries raised and liaise with other departments to resolve
• Weekly account reconciliations to minimize unallocated cash
• Completing tasks in a timely manner in accordance with set deadlines
• Placing accounts on stop and referring accounts for legal collection where viable
• Covering for colleagues during periods of absence
• Occasional Saturday working may be required in winter months on a rota basis

Measures and KPI’s:

Your Performance will be measured by reference to targets set around the following:

• Timely and accurate completion of the above responsibilities
• Annual objectives which will include KPI’s – Aged debt reduction and Bad Debt provision levels

Job holder requirements (Knowledge / Skills / Experience / Challenges / Decision Making)

Key Competencies:

• Experience in dealing with domestic personal debt would be an advantage but not essential
• Excellent customer service, time management and telephone skills
• Experience of dealing with a high volume of customer accounts and associated call volume
• Numerate and able to work with formulae
• Strong negotiator and query resolution ability
• Proficient in MS Outlook, Word and Excel

Person Specification:


• Team player and target driven
• Ability to communicate effectively (verbal and written)
• 5 GCSE’s (A to C), including Maths and English or equivalent
• Credit control experience in a high incoming telephone call environment
• Self-motivated


• Portfolio Management circa 1,500 customer accounts

The duties in this role description are not exhaustive, and you may be required to perform other duties within your capability.

Disclaimer - FRS strives to be an equal opportunities employer and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.