Full-time, Permanent – Temporarily Remote

My client is a leading supplier of domestic LPG, who have more than 35 years experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation.

Join us, and you will put all your talents to good use, developing your career with a growing national brand.

The Role:

Reporting to the Credit Control Team Leader and based in our contact centre at our Head Office Nr. Leicester, the purpose of this role is to collect debt in a professional and timely manner from domestic customers, whilst also supporting the contact centre, managing customer enquiries.

What we want from you:

· Credit Control – debt chasing experience is essential to this role
· Excellent customer service, time management and telephone skills
· Experience of dealing with a high volume of customer accounts and associated call volume
· Numerate
· Strong negotiator and query resolution ability
· Ability to make decisions within designated agreed levels of authority
· Proficient in MS Outlook, Word and Excel

Please apply with an up to date CV for immediate review.

Experience:

– Consumer Credit Control (Preferred)
– Call Centre (Preferred)

Work remotely: No

Salary: £18,500 per year | Overtime rate – £14.23 per hour | Bonus – up to £350 per month based on Targets and KPI”s

Hours: Monday to Friday – 3 Shifts Weekly Rotation

Week 1 – Monday to Friday – 8am to 4.30pm
Week 2 – Monday to Friday – 8.30am to 5pm
Week 3 – Monday to Friday – 9am to 5pm (30 min lunch)
Saturday Overtime – 1 in 4 Saturday (Shorter day)
Location – Initially Home Based – Flexible

Hours: 37.5 hour contract per week, Overtime paid at a premium.