We are looking for an experienced Administrator, with some finance exposure and excellent customer service skills. The main purpose of your role is to assist the effective administration of all direct debits and other banking transactions alongside servicing all customer requirements.
. Process Direct Debit instruction and payment files including reconciliations
. Creation and fulfilment of Customer Sales Ledger Statements.
. Produce VAT statements and copy documents for individual customers as/when required.
. Resolving any internal and external customer queries in a timely manner
. Answer the telephone and respond to emails according to policies and procedures
. Ensure the effective processing/scanning of all banking transactions including reconciliation.
. Active involvement with the Lease processes.
. Send out relevant letters including (not limited to) arrears, default, termination EOL letters.
. Carry out searches using various reference agencies and update as required.
. Open a line of communication with new customers in customer support calls.
. Maintain working relationships.
. Update the procedures manual as and when required.
. Liaise with external agents and send relevant files to keep them updated
. Accurately Updating CRM systems
. Highly numerate
. Excellent communication skills both written and verbal
. Strong negotiating skills
. A confident individual who is able to work in a fast-paced environment with accuracy and precision
. A knowledge of operational accounting processes in a Sales ledger environment together with strong excel skills is desirable
. Role based in Wellingborough office
. Full training will be given.
Salary £19,000 – £21,000 depending on experience
25 days holiday (increasing to 28 with service)
Free on site parking