Traits of the successful Candidate:
Must be fluent in English and have excellent verbal and written skills, in a highly professional manner – the successful candidate will be expected to handle key account order processes and provide support to the account managers.
Experience with Microsoft Word, Outlook and Excel is essential.
Must be confident over the phone, and able to proactively and courteously manage incoming enquiries and disputes.
A team player – the successful candidate must be able to work and communicate effectively across all involved departments, and also with the relevant account managers.
Must be able to adapt quickly – we provide a bespoke experience for each of our customers, so picking up on these processes quickly is essential.
Understanding of sales process is essential.
Must have excellent attention to detail and able to effectively multitask, especially during busy periods.
Understanding of tracking orders and liaising with transport companies to resolve delivery issues is preferred.
Understanding of SAGE 200 preferred, but not essential.
Required: Previous experience in a customer service role.
Day To Day Expected Duties:
Process orders that come in either over the phone or by email, in a timely manner to meet customer requirements.
Answer incoming calls and provide effective resolution to customer queries and disputes.
Forwarding of Order Confirmation and Pro forma Invoices to relevant customers, and ensuring correct procedure is followed to progress orders.
Booking in deliveries with customers, where booking is required.
Providing resolution to Account Manager Enquiries when required.
Ensuring processed orders follow most up to date pricing and minimum order values / quantities to minimise errors.
Providing additional support to colleagues in other departments as and when required, to resolve any issues.